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FREQUENTLY ASKED QUESTIONS
All Tri-Rail trains and stations are accessible to persons with disabilities. All connecting Tri-Rail
shuttle buses in Miami-Dade and Broward counties, and all Palm Tran buses in Palm Beach County, are equipped
with wheelchair lifts.
Persons with disabilities ride on Tri-Rail Trains at a discounted rate. The discounted fare is based
on zones traveled. See below for information on
Tri-Rail’s Discount Policy and types of Identification
(ID) required to receive discounts.
Planning Your Trip
Customer Service:
Our Customer Service Call Center Representatives are available to provide information regarding train and shuttle bus schedules as well as local destinations, so you can customize your trip on Tri-Rail.
1-800-TRI-RAIL (874-7245) or 1-888-GO-SFRTA (467-3782)
1-800-273-7545 - Telecommunications Device for the Deaf
Customer Service Call Center Hours of Operation:
| Monday thru Friday: | 4:00 a.m. – 11:00 p.m. |
| Saturday, Sunday and Holidays: | 7:00 a.m. – 5:00 p.m. |
At the Station
All passengers are encouraged to arrive at the station at least 20 minutes prior to departure.
Parking is available for passengers at all Tri-Rail Stations free of charge.
Station Locations
Palm Beach County Stations:
Mangonia Park, West Palm Beach, Lake Worth, Boynton Beach, Delray Beach & Boca Raton
Broward County Stations:
Deerfield Beach, Pompano Beach, Cypress Creek, Ft. Lauderdale,
Ft. Lauderdale Airport, Sheridan Street & Hollywood
Miami-Dade County Stations:
Golden Glades, Opa-locka, Metrorail Transfer, Hialeah Market & Miami Airport
Click here for a complete list of station addresses and offered services.
Where to Board
Passengers who use mobility devices or are unable to climb steps should board at the mini-high
ramp located at the north end of each station platform.
Train Operating Hours
| Weekdays: | | 4:00 a.m. – 11:35 p.m. |
| Weekends & Holidays: | | 6:00 a.m. – 10:15 p.m. |
Click here for Tri-Rail’s full schedule.
Purchasing Tickets
Tickets are NOT sold onboard the trains.
Persons with disabilities have different options to purchase tickets. The options include:
- Upon arrival at the station through the ticket vending machines (TVMs)
- At the Tri-Rail Kiosk (NOTE: Not all Tri-Rail stations are staffed with Station Agents)
Station Agents are available at: West Palm Beach, Pompano Beach, Ft Lauderdale Airport, Metrorail Transfer
and Miami Airport Stations
- Persons who cannot purchase tickets through the TVM have the option of purchasing
ticket(s) in advance (advance payment required). These ticket options include:
For ticket pricing and the address to mail in an advance payment, contact Tri-Rail’s Customer Service
Call Center at 1-800-TRI-RAIL (874-7245) or
1-888-GO-SFRTA (467-3782). Persons who are hard-of-hearing
may call
1-800-273-7545 to access the Telecommunications Device for the Deaf.
- If tickets were not purchased in advance, and you cannot purchase tickets through the TVMs,
persons with disabilities can request a self-addressed envelope from onboard security personnel,
in order to mail payment after their trip (transfers purchased by Tri-Rail riders can be included
in the payment envelope and the cost of the transfer can be deducted from the Tri-Rail fare).
For fares by zones traveled click here.
Discount Policy for Persons with Disabilities
To ride Tri-Rail at a discounted rate, persons with disabilities are required to present the
necessary documentation along with the proper photo ID. Acceptable forms of documentation include:
- Medicare Card
- Veteran ID
- Broward County Transit Reduced Fare ID
- Miami-Dade Transit Reduced Fare ID
- Palm Tran Reduced Fare ID
- Division of Blind Services ID
- Mental Health ID
- Any public healthcare agency ID
- Physicians letter of documentation, or
- Any paratransit certification
For a full overview of our Discount Policy, please click here.
To obtain a Reduced Fare ID, contact one of the following agencies:
Palm Tran CONNECTION
561-649-9838 or (toll-free) 1-877-870-9849
www.pbcgov.com/palmtran/information/connection.htm
Broward County Transit
954-357-8355
www.broward.org/bct/faresandpasses_photoid.htm
Miami-Dade Transit
305-770-3131 option #1
www.miamidade.gov/transit/reducedfare.asp
Florida Division of Blind Service
Ft Lauderdale Office – 954-497-3360
Miami Office – 305-377-5339
West Palm Beach Office – 561-681-2548 or (toll-free) 1-888-225-0794
dbs.myflorida.com/
In accordance with the provisions of the Americans with Disabilities Act, documents
available to the public may be requested in an alternate format by contacting the Customer Service Department
at 1-800-TRI-RAIL (874-7245) or 1-888-GO-SFRTA (467-3782). Persons who are hard of hearing call
1-800-273-7545
to access the Telecommunications Device for the Deaf.
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