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Frequently Asked Questions
Click on any question to view the answer. Print PDF Is there a specific location on the platform for passengers who use mobility devices such as: wheelchairs, scooters, walkers or for a passenger who is unable to climb steps to board the train? Do I have to purchase a ticket prior to boarding the train? What is the fare policy for persons with disabilities? Does Tri-Rail require persons with disabilities to show identification (ID) to receive a discount? Can I obtain any of the above discount ID cards from Tri-Rail? May a respirator or portable oxygen tank supply be brought onboard? Can I bring a service animal onboard the train? Does Tri-Rail provide a Personal Care Attendant (PCA) for persons with disabilities who ride the train? Is there security at each Tri-Rail Station? If the elevator at my destination station is not working, what do I do? Are there accessible restrooms onboard the trains? What do I need to do if I am planning a trip on the train with a large group of persons who use wheelchairs? How many wheelchairs can be accommodated on a Tri-Rail train? What kind of wheelchairs can be accommodated on Tri-Rail trains? Deaf or Hard of Hearing: At the station, how do I know if my train is on time or delayed? Onboard the train, how do I know when my station stop is coming up? Vision Impaired: At the station, how do I know if my train is on time or delayed? Onboard the train, how do I know when my station stop is coming up?
Deaf or Hard of Hearing:
Vision Impaired: